Contact Info
Orders and Product Questions
You can place an order using our secure website, 24 hours a day, 365 days a year.
You can call us toll-free at (800) 285-1610. Our sales department is available 24 hours a day, 365 days a year and can take your order in English and Spanish.
You can also ask product questions via this email address: product.questions@doulashop.com.
Customer Service
If something isn't quite right with your order or shopping experience, we will do our best to correct it.
You can call us toll-free at (800) 285-1610. Our customer service department is available from 9:00am to 5:00pm Central Time, Monday through Friday.
Telephone Customer Service is TEMPORARILY UNAVAILABLE as we are in the process of moving to a new facility. For all customer service needs, please send us an email. We appreciate your understanding during this transition.
You can also email us at customer.service@doulashop.com. Please make sure and include the order number. We strive to answer all email within one business day.
Returns or Exchanges
You must follow our return instructions or exchange instructions. For any questions not covered by our return policy send email to returns@doulashop.com.
Cancel an Order
All orders ship the same or next business day, unless noted on the product page. If you wish to cancel your order within this window please email orders@doulashop.com and we will do our best to cancel it before it ships. Usually you will receive an email when we ship your order. If it has already shipped, please refer to our return policy.
Product Submission
If you have a great product that you think our customers will enjoy, please send an email to product.submission@doulashop.com.
Website Feedback
We are constantly working to improve our website and your shopping experience. If you have any suggestions, we'd love to hear from you. Please send an email to website.feedback@doulashop.com.
